1. Shipping Methods
We partner with multiple trusted logistics providers to ensure efficient delivery. Our available shipping carriers include: DPD, UPS, GEL, GLS.
2. Processing Time
- Order Preparation: Please allow 2 business days for order processing. During this period, your order is carefully prepared and packaged for shipment.
3. Estimated Delivery Time
- Delivery Window: Once processed and shipped, the estimated delivery time is 5-10 business days.
- Tracking Your Order: As soon as your order is dispatched, you will receive an email with your tracking details, allowing you to monitor your shipment status in real time.
4. Supported Shipping Countries
KOOLUX proudly delivers to all European Union countries and the United Kingdom. Below is the full list of supported EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
In addition, we offer shipping to the United Kingdom.
Note on Islands: Non-Supported Islands: We do not support delivery to certain islands, such as Jersey, Sardinia, and the Isle of Man.
Remote Area Charges: Areas such as Sicily may incur additional remote region shipping fees.
5. General Information
- Free Shipping: Enjoy free shipping on all qualifying orders.
- Remote Areas: Please note that certain remote areas may have limited delivery service.
- Customer Support: If you have any questions about your shipping or need assistance with your order, please feel free to contact our customer service team.
For any concerns regarding your shipment, please contact us at info@koolux.eu
Please note that the estimated shipping times are based on our logistics partners’ schedules and may vary slightly due to local carrier operations or unforeseen circumstances. For the most current information regarding your shipment, use the tracking link provided in your confirmation email.