FAQs

Please read our FAQs page to find out more.

What is the estimated delivery time for my order?

We typically process orders within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. For more details, please visit our Shipping Policy page.

Do your bikes come with all necessary accessories?

Each bike typically includes the battery, charger, tool kit, keys, pump, lock and a manual.

Is assembly required when my bike is delivered?

They arrive about 90% pre-assembled. You’ll attach parts like the handlebar, front wheel, or pedals. A tool kit is included for convenience.

Are there any recommended maintenance tips for the e-bike?

We suggest checking tire pressure regularly, keeping the drivetrain clean and lubricated, and charging the battery indoors at room temperature for maximum longevity.

How does the bike’s design enhance both performance and comfort?

Our frames are engineered with shock-absorbing forks, ergonomic saddles, and balanced geometry - ensuring efficient power transfer and a smoother, more comfortable ride.

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